More information for residents
You'll pay rent to us via internet transfer from your bank or we can deduct it directly from your Centrelink allowance, if you prefer. We don't accept cash payments.
Rent is due monthly. Some residents choose to make fortnightly payments, or others pay the full amount once a month. You'll be given all the bank information you need when you sign your Tenancy Agreement with us.
It's important to pay your rent on time. We're here to help if you think you might fall behind in rent, so it doesn't get to the stage where we may need to end your tenancy. Contact us if you need to discuss your options.
Transfers or leaving
If your home no longer suits your needs, you can request to move by filling in a Transfer Application Form
To be considered, you must meet at least one of the following:
- your safety is at risk
- you need to live in a particular location in order to access essential services, secure work, meet cultural obligations, to gain access to your children or for family/informal support
- the design and/or size of your current home no longer meets your household's needs.
You'll also need to have up-to-date rent and show that your current home has been kept in good condition.
If we approve your request, you'll need to notify us of where you need to live, or six locations (suburbs, towns or cities) of your choice. We'll look for a suitable property of ours to transfer you to. If we don't have any available properties, we'll connect you with another housing provider or the Queensland Government.
As outlined in your Tenancy Agreement, you'll need to let us know if you're intending to leave. We'll inspect your property and discuss bond with you. If your home remains in good condition, like it was when you moved in, you'll get your bond back.
- Rental Bonds Information Sheet
- Pets and Tenancies Information Sheet
- Water Charging Information Sheet
- Rent and Eligibility Information Sheet
- Temporary Absences Information Sheet
- Property Alterations Information Sheet
- Repairs and Maintenance Information Sheet
- Community Gardens Information Sheet
- Being a Good Neighbour Information Sheet
- Disability Modifications Information Sheet
- Applying for a Transfer Information Sheet
- Mould Management Information Sheet
- Pest Management Information Sheet
- Visitors and Guests Information Sheet
Our team can help if you're struggling to pay your rent on time, maintain your home, or stay on good terms with your neighbours. With your consent, we can also make referrals to external agencies if you're experiencing mental health concerns, family violence, financial difficulties or other circumstances which may impact your ability to meet your tenancy requirements.