More about repairs
Emergency repairs are for faults or damage which may put people's lives, health or safety at risk, including:
- gas leaks
- exposed live electrical wires in an accessible location
- seniors or other vulnerable tenants being locked out of their home during night time hours
- burst pipes within the building.
If there's a fire, flood or other serious emergency putting life at risk - always call 000. Contact your Housing Officer only after you've alerted emergency services.
Urgent repairs are for any fault which could endanger health or result in extensive property damage, including:
- building being insecure after forced entry
- no lights or power
- serious water penetration
- serious storm damage
- burst water pipes outside the building
- fully blocked sewerage (health hazard)
- stove not working
- seniors or other vulnerable residents being locked out during daylight hours
- smoke alarm not working
- major structural damage endangering the occupants.
Priority repairs are for any faults that cause serious inconvenience, including:
- blocked drains (minor, no health hazard)
- toilet cistern not working or overflowing
- broken locks (external doors)
- insecure yard (fence damage greater than 125mm wide)
- broken windows
- no hot water
- no power to multiple power points
- no power to multiple lights
- security lights not working.
If the maintenance is urgent or a priority we may not be able to adhere to the normal 24-hour Entry Notice period. Submit a repair request form and we'll call you.
If it's the weekend or evening, call our after hours service 1800 446 604
Routine repairs are for any faults which cause inconvenience or may, in the long term, affect the value of the property, including:
- slow dripping taps
- element not working on stove
- water hammer
- doors jamming
- uneven hard paving (trip hazards)
- trees which need lopping (not dangerous)
- leaking gutters or downpipes
- power and lights not working (single points)
- faulty internal door locks