Request maintenance or repairs

Emergency repairs are for faults or damage which may put people's lives, health or safety at risk, including:

• gas leaks
• exposed live electrical wires in an accessible location
• seniors or other vulnerable tenants being locked out of their home during night time hours
• burst pipes within the building.

If there's a fire, flood or other serious emergency putting life at risk - always call 000. Contact your Housing Officer only after you've alerted emergency services. 

Can't get onto your Housing Officer? Contact your local Housing Office, or call our after hours service 1800 446 604

Urgent repairs are for any fault which could endanger health or result in extensive property damage, including:

• building being insecure after forced entry
• no lights or power
• serious water penetration
• serious storm damage
• burst water pipes outside the building
• fully blocked sewerage (health hazard)
• stove not working
• seniors or other vulnerable residents being locked out during daylight hours
• smoke alarm not working
• major structural damage endangering the occupants.

Can't get onto your Housing Officer? Contact your local Housing Office or call our after hours service on 1800 446 604

Priority repairs are for any faults that cause serious inconvenience, including:

• blocked drains (minor, no health hazard)
• toilet cistern not working or overflowing
• broken locks (external doors)
• insecure yard (fence damage greater than 125mm wide)
• broken windows
• no hot water
• no power to multiple power points
• no power to multiple lights
• security lights not working.

If the maintenance is urgent or a priority we may not be able to adhere to the normal 24-hour Entry Notice period. Submit a repair request form and we'll call you.

Contact us

If it's the weekend or evening, call our after hours service 1800 446 604

Routine repairs are for any faults which cause inconvenience or may, in the long term, affect the value of the property, including:

• slow dripping taps 
• element not working on stove 
• water hammer
• doors jamming 
• uneven hard paving (trip hazards)
• trees which need lopping (not dangerous) 
• leaking gutters or downpipes
• power and lights not working (single points)
• faulty internal door locks