Life in our homes

Social, relaxing, safe.

You'll soon feel right at home

Live your way

With fun activity schedules, fresh menus and beautiful lounges and gardens for catching up with visitors and friends, life in our 28 aged care homes across Queensland and Melbourne is all about you.
While our 24/7 registered nurses and carers specialise in caring for the elderly, our on-site lifestyle coordinators, chefs, cleaners and managers ensure your home really does feel like one.
Our homes can be social places, where you can join in with the activities on offer or spend time with visitors. Or you can choose to relax in your room or enjoy our peaceful, shared areas. 

Common features

All our aged care homes are different, so please contact the home you're interested in to find out more about its specific facilities and programs. Some common features you can expect to find are:

Compassionate & quality 24/7 care

Our registered nurses and qualified carers are dedicated to getting to know you, your family and your medical history and tailoring your personalised care plan to your preferences, style and needs - day and night.

Rooms

We have a range of single rooms with private ensuites or shared rooms to better suit couples or  friends. All rooms have a 24/7 nurse call button, air conditioning and heating, wardrobe, electric bed, chair and phone point. Some rooms also have a TV. We encourage residents to bring photos, favourite bedding and small personal items to provide familiarity and comfort.

Shared spaces

Connect with other residents and your visitors in the community lounge, dining room or other shared areas. Some homes also have an on-site hair salon.

Landscaped gardens

Enjoy time with friends and visitors in our beautiful, landscaped gardens.

Meals

We provide all your meals and snacks, prepared fresh and on-site every day, with a variety of options - including vegetarian, vitamised, or for special diets. You can share a meal with friends in the dining room, or choose to have it delivered to your room. Have a favourite recipe or want to cook sometimes? Speak with the home you're interested in to see how we can accommodate this.


Activities

From arts, crafts and music, through to trivia nights, puzzles, exercise classes, cooking groups and birthday parties, our aged care homes create activity programs based on residents' interests.

Outings

Some homes have a bus to take you out in your local community, including to your shopping centre. Many also have a bus stop or public transport nearby, for those who can travel independently.

Safety and security

All our aged care homes have 24/7 nurse call systems, and security systems and processes to ensure your home is locked and secure each night. There are also secure areas for dementia care residents.

Cleaning

We'll clean your room and en-suite regularly, and also keep all shared areas clean for all residents to enjoy.

Laundry

We'll do your laundry - clothes and bedding - in our commercial washing machines. For more delicate clothes, speak with your home to discuss how these can be washed or dry cleaned by you or your family.

Maintenance

We'll look after all building and grounds maintenance.

Communication

Our homes have regular newsletters, printed and delivered to residents' rooms outlining upcoming events and activities. These can also be emailed to families. Residents also have regular face-to-face meetings with staff where they can share ideas or raise issues.

Internet

Speak with the home you're interested in to see if it has wi-fi, or if you'll need to arrange an in-room connection.

Want to learn more? 

Read our step-by-step guide.

Step-by-step aged care guide

Friends, family and pets

Residents love having visitors, and our staff do whatever they can to make it easy for visitors to see you, wherever possible. Speak with the aged care home you're interested in to find out more - particularly regarding visitors during COVID.

You can leave your aged care home to go on holiday, or to go and stay with family or friends for 52 days in a financial year - without losing any government funding. You'll still need to pay the daily costs while you're away. If you're away for more than 52 days, your government funding will be impacted. This doesn't include hospital stays - just personal stays away. 

You're able to bring your pet when you move into some of our aged care homes - please check with the home you're interested in to find out more. Some of our aged care homes also have their own pets - including rabbits, guinea pigs and budgies - and other homes allow pets in for visits.

Listening to feedback, making improvements

Our residents are at the centre of everything we do - which is why each home holds regular meetings between residents and staff to discuss upcoming events, works and to learn about any issues.

Each home has a feedback process, where residents and families can raise and resolve any issues.

Stories from our residents

Meet Janet

Resident at Palms Aged Care

Janet is a bright and bubbly resident at the Palms Aged Care Service. Janet shares what makes Palms a great place to live, including the wonderful staff, friendly residents, and the great range of activities on offer. Watch the full video to hear more from Janet about life at Palms.

Meet Joan

Resident at Woorim Aged Care

Joan is one of the lovely residents at Woorim Lodge. Here, she tells us what she enjoys about living at the service - from the good company, to the fun activities, and living in a beautiful location. Watch the full video to find out why Joan thinks Woorim Lodge is a wonderful place to be and why she encourages people to come and see it for themselves.

Meet Robert

Resident at Woorom Aged Care

Robert is one of the wonderful residents living at Woorim Lodge. Robert says that if you are looking for a place that is welcoming, has excellent staff, good rooms, and a great atmosphere – Woorim Lodge is for you. Watch the full video to learn more about Robert and his life at Woorim Lodge.

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