Step-by-step home care guide
Starting your home care journey?
Here's a quick guide to the steps you'll take.
1. Research
Everyone wants to stay at home for as long as possible, and with home care, many can. Take a look online, ask your friends and family, and search for home care near you. With 80 years' experience in home care assistance, we help more than 12,000 Queenslanders to keep living independently at home.
Find a home carer
2. Get started
There are different types of home care programs and packages that might be best for you. There's the Commonwealth Home Support Program for basic help at home, Support at Home Program for those who need more support, Home Assist Secure for home maintenance and Veterans' Home Care. We also have Private Services available. Call us and we can discuss the program that might suit you best.
3. Application
Application processes are different, depending on the program you're applying for. Find out more about each program and follow its step-by-step application guide.
Funding options
4. Assessment
You'll be assessed for eligibility if you've applied for government-funded home care through the Commonwealth Home Support Program, Support at Home Program, Home Assist Secure or Veterans' Home Care. Assessment is in-person at your home, or over the phone, depending on the program. You won't need to be assessed if you apply for Private Services.
5. Outcome
If you've been assessed for government-funded support, you'll be notified of the outcome either at the end of your assessment appointment, or in the following weeks via a letter. You'll be notified of the home care services you've been approved for and how much funding the government will provide. You'll receive a referral and can approach service providers yourself, or your assessor may do this for you, depending on the program.
6. Contact us
If you're in Queensland, we may have available home care services for you. Our team can talk to you about your referral and your needs, and let you know if there is immediate help available, or if there is a waitlist. They'll also talk to you about any possible out-of-pocket costs, which change depending on the program you're receiving home care through and sometimes take into account your income. You can call us anytime about our Private Services - you don't need a referral.
7. Start home care
If you've decided to begin your home care journey with us, we'll register you as a participant and we begin visiting you at home. You'll have core, consistent aged care support workers, who you'll get to know and trust. Our team are all fully qualified, compassionate professionals, and our registered nurses are university-qualified professionals. We have flexible schedules, and work to help you change days and times when you need to.
