Disaster Recovery Support Following Tropical Cyclone Alfred
For emergency assistance during extreme weather events in a non-life-threatening situation, contact the SES on 132 500.
In a life-threatening situation or if you are injured, always call triple zero (000) first.
Be aware of an increase in scam attempts following natural disasters.
For more information, visit https://www.scamwatch.gov.au.
Dear residents
Support is available for people impacted by Tropical Cyclone Alfred. The types of support you can access might vary depending on where you live, how long you were affected for and the type of impact.
State Government support:
You can check your eligibility for support offered by the Queensland Government by filling out the eligibility form on the Tropical Cyclone Alfred disaster recovery support page.
Alternatively, you can call the Community Recovery Hotline on 1800 173 349.
At the time of this email, the following areas are entitled to some form of Queensland Government support:
Brisbane – select suburbs only
Gold Coast – all areas
Logan – all areas
Moreton Bay – all areas
Redland – all areas
Scenic Rim – select suburbs only
Grants:
Grant type | Description |
The Emergency Hardship Assistance grant is for help with essential needs, food, medication, clothing and temporary accommodation. This grant may be available if you:
Grant amount:
| |
The Essential Services Hardship Assistance grant is only active after 5 days without services. The Essential Services Hardship Assistance grant is for help with essential services such as, power, gas, water, and sewage. This grant may be available if:
Grant amount:
| |
The Essential Household Contents Grant is to replace essential lost household contents, such as bed linen and white goods. This grant may be available if you:
We will visit your home to assess the damage. We will need photographic evidence if items must be disposed of. Grant amount:
|
Community Recovery Hubs:
Community Recovery Hubs are a place where residents who are experiencing hardship can apply for grants and obtain emotional and wellbeing support.
Queensland Government Community Recovery workers will assist with grant applications and offer referrals to other community organisations and government agencies for further assistance.
Where | Recovery hubs |
Gold Coast | Burleigh Waters Community Centre |
Redland | Russell Island Recreation Hall |
Logan | Beenleigh Event Centre |
Moreton Bay | Albany Creek Community Centre |
For more information about each hub including their opening times and street addresses, visit the recovery hub section of the Tropical Cyclone Alfred disaster recovery support page.
Mental health support:
If you’ve been impacted by the severe weather and are experiencing symptoms of anxiety or depression, the dedicated Community Recovery Lifeline Hotline is available. Confidentially speak to a qualified disaster counsellor on 1800 116 671 for help 24/7.
Federal Government support:
Depending on your circumstances, you might be able to receive Federal Government support in addition to State Government support.
If you live or work in a disaster area, you might be entitled to the:
Disaster Recovery Allowance (DRA) – a short-term payment (for up to 13 weeks)
Australian Government Disaster Recovery Payment (AGDRP) – a lump sum payment.
You can claim online via your MyGov account (if it is linked to Centrelink) or over the phone by calling 180 22 66.
Recovery hubs (mentioned above) or service centres (Centrelink offices) can support you to determine your eligibility for these types of support and assist you to apply for the payments.
You have 6 months to make a claim.
For more information, visit the Queensland disaster support page on the Services Australia website.
Other support and assistance:
Other types of support and assistance are also available.
Food aid for Gold Coast residents – https://goldcoastfoodaid.taplink.ws
National Debt Helpline’s disaster hotline – 1800 007 007
Learn how to identify and report scams – https://www.scamwatch.gov.au
My Community Directory website for finding useful services like food or brokerage – https://www.mycommunitydirectory.com.au/Queensland
Ask Izzy website for finding useful services like food or brokerage – https://askizzy.org.au
Many banks offer disaster support, such as temporary deferment of loans. Contact your bank directly to discuss further.
Damage and maintenance:
Please continue to report damage and maintenance to us during business hours (9:00 am to 4:00 pm, Monday to Friday).