Ongoing Impacts From Ex-Tropical Cyclone Alfred
BE AWARE OF ONGOING FLOOD RISK
For emergency assistance during extreme weather events in non-life-threatening situations, contact the SES on 132 500.
In a life-threatening situation or if you are injured, always call triple zero (000) first.
Dear all residents
We hope that you and your loved ones are well. The impacts of ex-Tropical Cyclone Alfred continue to affect Southeast Queensland in the form of power outages, flooding and property damage.
Strong winds and increased rainfall are expected to continue throughout the week, meaning there is potential for ongoing disruption and dangerous conditions.
Continue to check authoritative sources like Queensland Government warnings and Bureau of Meteorology for important information.
Contacting us:
Our offices remain closed to in-person visits today (Monday 10 March), however you can still contact us during business hours (9:00 am to 4:00 pm, Monday to Friday) via phone.
The availability of staff to answer calls, as well as tradespeople and contractors to attend properties, is still limited at the current time.
We appreciate your patience as you attempt to contact us and your understanding that it might take slightly longer for us to arrange contractors to address minor property damage.
Our office contact details are as follows:
Office | Phone number |
Kenmore | 07 3327 1674 |
Bribie Island | 07 3410 3751 |
Ipswich | 07 3436 8900 |
Logan | 07 3436 8980 |
Gold Coast | 07 5539 7655 |
Sunshine Coast | 07 5492 8439 |
You can also contact us by emailing [email protected].
Power outages:
Widespread power outages in Southeast Queensland are affecting over 200,000 people. These outages are the result of damage to power grid infrastructure and therefore generally impact large clusters of streets if not whole suburbs.
We are continuing to monitor outages affecting our properties. Please do not contact Churches of Christ Housing Services to report power outages at this time.
Properties we manage, like others in Queensland, are being impacted by power outages. Electricity will be restored once Energex and Ergon are able to repair power grid infrastructure.
You should report new power outages directly to Energex or Ergon by calling 13 62 62. You can track the status of known power outages by viewing Energex’s outages finder or Ergon’s outages finder. Never approach downed powerlines – to report downed powerlines, call 13 19 62.
Flooding:
Flooding has already affected several communities and remains a strong possibility for the remainder of the week as a result of anticipated rainfall. We ask that you remain vigilant – flooding can happen quickly, even in areas that have not flooded before.
Households’ preparation last week prior to the arrival of Tropical Cyclone Alfred have put them in good stead to prepare for flooding, including:
Moving items out of flood-prone areas
Preparing an emergency kit
Finding and bookmarking your council disaster dashboard
Knowing your closest evacuation centre and how to get there, particularly if roads are closed due to floodwater
Historical flood information might help you determine which roads are likely to be impassable in the event of a flood. For current road closures, you should check QLD Traffic. Never attempt to drive or wade through floodwaters.
For emergency assistance during extreme weather events in a non-life-threatening situation, contact the SES on 132 500.
In a life-threatening situation or if you are injured, always call triple zero (000) first.
Continue looking out for yourself and your neighbours:
Make sure you are taking care of yourself and looking out for your neighbours – the support of our communities makes a big difference during and when recovering from a stressful event.
Continue to listen to authoritative and local news sources for updates that might be relevant to you, like local support
Check up on your neighbours, even if it’s just to say hello
Keep an eye out for exhaustion and dehydration in yourself and others in your household, in addition to physical injuries
Do things that bring you joy and comfort.
Don’t hesitate to reach out if you need support:
13 YARN (for Aboriginal or Torres Strait Islander persons) – 13 92 76
Beyond Blue – 1300 22 4636
Community Recovery Hotline (24/7 information and support) – 1800 173 349
Community Recovery Lifeline Hotline (confidential specialist disaster counselling) – 1800 116 671
Kids Helpline – 1800 55 1800.
Lifeline crisis hotline – 13 11 14.
If someone needs urgent medical assistance or is injured, call triple zero (000).