Buckingham Gardens’ top marks

    Buckingham Gardens Aged Care Service has come out on top following their recent accreditation, with the service scoring full marks.

    Representatives from the Australian Aged Care Quality Agency visited the Alexandra Hills service and talked to residents and staff, reviewed official documents, and watched the workings of the service.

    Service Manager Pauline Jones said that she is thrilled with the result.

    "The work the team has done with the Wellbeing Model of Care focussing on the residents’ wants and needs is all coming together," Pauline said.

    "I am very proud of my team, and the residents comments are what we have been working towards."

    The residents told the assessors they are very impressed with the culture of the service and described it as their home and that it is a family.

    "They love the small dining room experience and all the little extra things the staff do for them that they don’t expect," she said.

    Residents said they feel respected and that staff respect their privacy at all times.

    The auditors said they were able to witness many beautiful interactions between staff and residents.

    "They saw that it is a part of the culture that the residents can have whatever they want," Pauline said.

    Pauline also received encouraging support for the physiotherapist at the service.

    "I am so proud that Craig (Wilson, physiotherapist) has been asked to put in a submission for better practice awards for his work with our gym and also the dance program," she said.

    Congratulations Buckingham Gardens and keep up the good work!

    Posted June 29, 2016 in Lifestyle blog