Your care journey

Where to start

Considering home care for the first time?

If you are like most older Australians, then chances are you want to live in your own home, stay independent and live well for as long as possible. You also want to make decisions about things that affect your life, health and wellbeing. Home care services are designed to help you achieve these goals. They give you the extra help you need to live safe, well and healthy at home and to actively participate in the community.

For someone who has never received home care before, it may be difficult to ask for extra help. But home care is actually more common than you might think with almost 1 million Australians already benefiting from home care services across the country. Personal care, domestic assistance, home maintenance and modifications, social support, transport, nursing and allied health services are just some of the options available to home care clients.

If you are considering home care for the first time, there are many options to consider, including getting a Home Care Package. It is helpful at this stage to think about the things that are important to you and your life goals. If you have a carer, such as a family member or a friend, it is also important to have a chat with them about their needs. Home care is also available to give carers a break so they can continue in their caring role for longer.

We're here to help you get started.

There are many home care options available. The most suitable option will depend on the level of care you need, how long you need it for and whether you want to rely on government-subsidies, pay privately, get help from friends and family or do a combination of these. It can be a daunting process for many people especially for those who have never used home care services before. Whatever your situation may be, we're happy to help you navigate the various options available, explain the process of getting started, and even assist with applying for government subsidies through the Federal Government's My Aged Care or various programs under the Queensland Government.

Just call us on 1800 772 011.

 

Our care approach

An increasing number of home care clients are making the switch to Churches of Christ Care. Word is spreading about our positive approach to caring for our clients; how we give our utmost care even to the most vulnerable in our communities; how our values drive the actions of every single person in our team; and how we endeavour to bring uplift to a person's life at every interaction.

During our first visit, we will discuss the things that are important to you. Together, we will tailor a care plan to help you feel positively about life and express your individual identity and personality. We will continuously work together to ensure your care plan meets your changing needs and aspirations.

Our model of care

Our approach to home care is driven by our award-winning Positive Wellbeing Model of Care. Bringing uplift to your days, enhancing your quality of life, improving your health and happiness, and increasing your sense of belonging in the community are our primary motivations. We believe that the core foundations needed in order for a person to live positively are:

  1. Comfort: feeling safe, secure and well in your home and community
  2. Identity: maintaining your independence and expressing your personality
  3. Occupation: doing the things that interest you and bring joy to your life
  4. Inclusion: belonging to a community with caring and supportive people
  5. Attachment: opening your heart to trusting and loving another person.

Our goal is to see you content, comfortable, smiling and laughing, optimisitic about the future, socially connected and engaged in activities at your optimal ability.

Our experience

We are a team of experienced and qualified professionals committed to ensuring all our staff behave within our Positive Wellbeing Model of Care. We welcome people with a positive attitude and who share our values whilst providing them with on-going training, education and support to ensure they have the skills they need to provide you with the best quality care possible. Moreover, we offer you and your family the peace of mind knowing that we have been trusted to provide seniors with quality care for over 80 years.

Are you caring for someone?

Seeking additional support for someone you have been caring for can be challenging and, at times, overwhelming. The first thing you need to know is that you are not alone. While it may not feel like it at the time, you’ll soon realise that seeking some additional support to care for a loved one was a step in the right direction.

Nursing and personal care; house cleaning and meal preparation; transport assistance, shopping and social support; and home modifications are just some of the support available to you.

Another option is respite care. We offer a full range of carer support programs, ensuring that you have the help you need to recharge, connect with others and continue being there for your loved ones.

Our respite programs include:

In-home Respite

Your loved one can be supported and cared for in their own home with individually tailored support delivered by qualified and experienced staff.

Day Respite

There are various centre-based day programs available at day respite centres or at a Churches of Christ Care residential aged care service.

Cottage Respite

Cottage respite is available for carers of people with advanced dementia who have restricted access to community services and/or are unable to attend day respite centres.

These services are all accessible through our community care teams and accessing these support options will provide you with some much needed rest and relief, while you are safe in the knowledge that a professional, caring team is looking after your loved one.

Frequently asked questions

How do I access home and community care?

If you are over the age of 65 and seeking Government-subsidised home and community care services, simply call the Churches of Christ Home and Community Care office nearest you and our friendly staff will happily guide you at every step of the way. Our easy 3-step process ensures you are supported with:

  • A free consultation in the comfort of your home
  • Navigating the My Aged Care system, and
  • Understanding the many choices available to you.

If you are seeking private home support without Government subsidy, call Churches of Christ Care now to book a service. It’s that simple.

What is ACAT?

ACAT is the Aged Care Assessment Team who assesses your eligibilty to receive a Federal Government-subsidised Home Care Package. The ACAT assessor will chat with you about your individual needs and circumstances and what home care options are available.

To access an ACAT assessment, you should first register with the Government’s MyAgedCare team by phoning 1800 200 422 or visiting the MyAgedCare website.

Churches of Christ Care can support you during the process of registering with My Aged Care and undertaking the ACAT assessment. Just call us!

What is home and community care?

Home and Community Care services are designed to support you to remain living in your own home and community as you age. There are a wide range of services available to help you maintain your independence, safety and security, and healthy and wellbeing. Personal care and domestic support, home maintenance and modifications, social support and transport assistance, and nursing care are just some of the options available to you.

What government subsidies are available?

Government subsidised programs (for eligible clients only)

Commonwealth Home Support (CHSP) – entry level support for people over-65 (50 and over for Aboriginal and Torres Strait Islanders) who need assistance to continue living independently.

Queensland Community Care Services (QCCS) - basic maintenance and support services for under-65s (under 50 for Aboriginal and Torres Strait Islanders)

Home Assist Secure (HAS) - safety related information, referrals and assistance with critical maintenance services for over-60s or people of any age with a disability.

Home Care Packages (HCP) – comprehensive support for those with high care needs. There are four package levels:

  • Level 1 supports people with basic care needs
  • Level 2 supports people with low-level care needs
  • Level 3 supports people with intermediate care needs
  • Level 4 supports people with high-level care needs

Veteran’s Home Care (VHC) – practical help for Gold and White card veterans (not designed for high-care needs)

Not Government subsidised

Private Home Care - If you require any of the services we offer but do not meet the eligibilty criteria for government subsidies or would prefer to pay for services yourself, you are welcome to access the support and assistance you need at your own cost.

What services are available?

Personal care and domestic support

Stay in your own home longer with support for everyday tasks such as bathing, dressing, cooking, cleaning, shopping and washing that help you remain living comfortably and positively.

Nursing care

Help managing health conditions, such as changing dressings on wounds, monitoring your blood pressure or sorting your medications to help with your recovery makes it easier to stay in your own home longer.

Allied health support

By staying as active and healthy as you can be, you will be able to stay in your own home longer. A range of health therapies such as podiatry, physiotherapy, diversional therapy and occupational therapy can be performed in the comfort of your home.

Home maintenance and modifications

Our home maintenance and modification service performs a range of jobs such as changing light bulbs, batteries and smoke alarms; installing ramps, grab rails and mobility aids; and carrying out minor gardening and repair works so your home is a safer and more secure environment to live in.

Social support and transport

Remain socially active and enjoy regular visitors to your home, or arranged outings in the community. Travel assistance to and from your appointments and around your community can also be arranged to help maintain your local connections.

After-hospital care

Following an operation, after hospital transitional care from the hospital can be carried out in the comfort and convenience of your home. In-home rehabilitation support and all of the above services help you get back on your feet sooner.

Respite care

Take a break, recharge and get on top of things with a full range of carer support programs including in-home respite where we come to you, cottage respite where your loved one can enjoy a holiday in a home away from home, and day respite where your loved one can enjoy a range of group activities.

Is home and community care right for you?

To help you decide whether home and community care is right for you, ask yourself these questions:

  • Are you an older person who needs some suppprt to continue living in your own home and community?
  • Are you struggling with some aspects of living at home but are still able to manage most of the time?
  • If you do not get some support, will you have to go into residential aged care before you are ready?
  • Do you have someone caring for you but who occasionally needs to recharge so they can continue in their caring role for longer?

If you answer ‘yes’ to any of these questions, then home and community care may be just what you’re looking for.

How much will services cost me?

The government pays for the bulk of aged care in Australia, but as with all aged care services, consumers may be asked to contribute towards the cost of their care if they can afford to do so.

Depending on the service you receive, and whether government subsidised or not, fees will vary.

All services operate under, and comply with, the relevant quality standards, regulations and funding body guidelines that govern contemporary home and community care services.

More information is available through the Government's My Aged Care team by phoning on 1800 200 422 or by visiting www.myagedcare.gov.au.

For more on Churhes of Christ Care's pricing options, please contact Churches of Christ Home and Community Care on 1800 772 011.

Who delivers the services?

Churches of Christ Care has been providing clients and their families with optimum care and peace of mind for over 80 years.

All home and community care services are delivered by experienced, qualified and dedicated staff who provide the highest level of personal care day in, day out.

To ensure we continue to provide the best possible care services, we are committed to providing ongoing education, training and development for staff.

Other care services

As one of Australia’s largest and most diverse not-for-profit organisations, Churches of Christ Care offers a huge range of senior services and lifestyle options for every stage of life. People are often surprised at the many other ways Churches of Christ Care can help in life's journey.  Our other services include:

Whatever you need, chances are we can help. Just call us!

Freedom and independence in a secure and supportive environment

If you’re looking to retire in comfort, our retirement villages could be perfect for you.

Enjoy having your own private and secure home without having to worry about the gardens or maintenance of the unit—we will take care of that for you. Instead, get out and enjoy life and the wonderful sense of community that comes with shared facilities and regular get-togethers.

Almost all of our retirement villages are co-located on the same site as a residential aged care service, and a variety of community care support services are available that can be tailored to suit your individual requirements, if extra assistance is needed.

Personalised care that supports each person’s quality of life

Our high-quality residential aged care services offer individualised care that caters for each person’s emotional, cultural, social, spiritual and physical needs. You will find our services are designed to support residents, their families, carers and others who from part of your community.

We provide various levels of care including:

The client-focused care you receive, recognises your individual preferences, values, lifestyle choices and needs, and optimises wellbeing.

For those in need

As one of the largest not-for-profit community housing providers in Queensland, we provide a range of rental housing options for seniors who are:

• experiencing financial difficulty
• have been discriminated against in the private housing market
• homeless or at risk of becoming homeless.

We can help with providing crisis housing, transitional housing and long-term housing. In addition, support is also available to assist tenants with income arrangements, budgeting and referral to specialist services.

Retirement villages

Freedom and independence in a secure and supportive environment

If you’re looking to retire in comfort, our retirement villages could be perfect for you.

Enjoy having your own private and secure home without having to worry about the gardens or maintenance of the unit—we will take care of that for you. Instead, get out and enjoy life and the wonderful sense of community that comes with shared facilities and regular get-togethers.

Almost all of our retirement villages are co-located on the same site as a residential aged care service, and a variety of community care support services are available that can be tailored to suit your individual requirements, if extra assistance is needed.

Residential aged care

Personalised care that supports each person’s quality of life

Our high-quality residential aged care services offer individualised care that caters for each person’s emotional, cultural, social, spiritual and physical needs. You will find our services are designed to support residents, their families, carers and others who from part of your community.

We provide various levels of care including:

The client-focused care you receive, recognises your individual preferences, values, lifestyle choices and needs, and optimises wellbeing.

Over 55's housing

For those in need

As one of the largest not-for-profit community housing providers in Queensland, we provide a range of rental housing options for seniors who are:

• experiencing financial difficulty
• have been discriminated against in the private housing market
• homeless or at risk of becoming homeless.

We can help with providing crisis housing, transitional housing and long-term housing. In addition, support is also available to assist tenants with income arrangements, budgeting and referral to specialist services.