Your care journey

Where to start

Most people want to remain living in their own home for as long as possible. However, there may come a time where it becomes too hard to manage on your own. This is often due to illness, accident or emergency, bereavement, disability or changes with carers.

At this time it is best to arrange an assessment undertaken by ACAT (The Aged Care Assessment Team). The assessor will talk with you about your situation, what options are available and whether you are eligible to receive funding. You may be able to access home or community care service, to help you remain living independently or you may want to consider moving into residential aged care.

To find your local ACAT visit the Federal Government My Aged Care website www.myagedcare.gov.au or call 1800 200 422.

 

Care services

Seeking additional support and care for a family member or friend can be daunting, challenging and, at times, overwhelming.

The first thing you need to know is that you are not alone... there are a range of support options available.

For some, retirement means putting your feet up and relaxing, or pottering around the garden. For others, it's the chance to spend more time with friends and family or volunteering. Whatever it means to you, our retirment villages offer the independence and security you need to live the life you desire.

As you grown older, day to day tasks can become difficult to manage alone, meaning stayng in your own home is no longer an option. When this time comes, residential aged care services can provide the care you need within a supported accommodation setting.

 

For those in need... as one of the largest not-for-profit community housing providers in Queensland, we provide a range of rental housing options for seniors who are experiencing financial difficulty, have been discriminated against in the private housing market, or homeless or at risk of becoming homeless.

Home and community care

Seeking additional support and care for a family member or friend can be daunting, challenging and, at times, overwhelming.

The first thing you need to know is that you are not alone... there are a range of support options available.

Retirement villages

For some, retirement means putting your feet up and relaxing, or pottering around the garden. For others, it's the chance to spend more time with friends and family or volunteering. Whatever it means to you, our retirment villages offer the independence and security you need to live the life you desire.

Residential aged care

As you grown older, day to day tasks can become difficult to manage alone, meaning stayng in your own home is no longer an option. When this time comes, residential aged care services can provide the care you need within a supported accommodation setting.

 

Over 55s housing

For those in need... as one of the largest not-for-profit community housing providers in Queensland, we provide a range of rental housing options for seniors who are experiencing financial difficulty, have been discriminated against in the private housing market, or homeless or at risk of becoming homeless.

 

Resident testimonials

"Fair Haven has a very homey feel but at the same time there is a realy sense of community because the fantastic staff and my marvellous neighbours, many of whom have become good friends, are all so friendly and supportive."

- Betty, resident at Fair Haven Aged Care Service

"Family and friends are always commenting about how nice the unit is. I can't think of anything I don't like; even the neighbours are nice."

- Thelma, resident at Moonah Park Retirement Living

"The Social Media program and what I have learnt has enabled me to keep in contact with my grand-daughters in New York and London."

- George, resident at Moonah Park Retirement Living

“Activities and togetherness are a major part of this village. Many new friendships have been made, we are busy all the time and there is  no time to be bored!”

- Del, Resident at Nubeena Retirement Village

“We love the presentation of the village, the units are very roomy and well laid out and there’s a great sense of peace here.”

- Carole, Resident at Sanctuary Park Retirement Village

Betty

"Fair Haven has a very homey feel but at the same time there is a realy sense of community because the fantastic staff and my marvellous neighbours, many of whom have become good friends, are all so friendly and supportive."

- Betty, resident at Fair Haven Aged Care Service

Thelma

"Family and friends are always commenting about how nice the unit is. I can't think of anything I don't like; even the neighbours are nice."

- Thelma, resident at Moonah Park Retirement Living

George

"The Social Media program and what I have learnt has enabled me to keep in contact with my grand-daughters in New York and London."

- George, resident at Moonah Park Retirement Living

Del

“Activities and togetherness are a major part of this village. Many new friendships have been made, we are busy all the time and there is  no time to be bored!”

- Del, Resident at Nubeena Retirement Village

Carole

“We love the presentation of the village, the units are very roomy and well laid out and there’s a great sense of peace here.”

- Carole, Resident at Sanctuary Park Retirement Village

 

Team testimonials

"We see ourselves as a family who all share love, laughter and life. We allow and celebrate each other's unique contribution - our strength and weaknesses - so we can all grow and be excited by the journey.

I am very proud of what the team have been able to achieve, creating a positive Christian environment where we are able to shine the light of Christ into our community."

- Shirley Watson, Service Manager, Bribie Island Aged Care Service

"Things that we take for granted and which might be a minor issue for us, like changing a light bulb or fixing a squeaky door, can mean the world to them and make a huge difference in their lives.

Our clients are a treasure chest of life experiences and knowledge and they are often willing to share that with someone-I have that privilege."

- Burnard Cross, Field Worker, Home Care

"We get to see the joy when people move into their fully refurbished homes, we are witness to their happiness and relief at not having to worry about mowing the lawn or maintenance, they can simply sit back enjoy life.

Our aim is to deliver great customer service for our residents and their families. There is no greater pleasure for our team than to see the positive outcomes and the difference these can make to some one, customer service is something everyone should try, it is empowering."

- Juden Creedy, Resident Services Manager, Retirement Living

"I am lucky in the fact that I work with a great team who support me in all aspects of my work. Another part of my role is that I get to interact with our residents on site at our retirement villages. Meeting and spending time with our residents is always fun and they have so many wonderful stories to share."

- Kobe Hiskins, Business Support Officer, Retirement Living

"For me it's about being part of a team that is serious about listening, understanding and supporting our older generation and their families through their senior years.

What I love is our preparedness to innovate and challenge the norm, the widespread genuine and deep desire to care for the team we work with and our strong recognition of the fundamental role of community to nurture and enhance peoples lives."

- Anne McGill, Acting General Manager, Community Care

Shirley Watson

"We see ourselves as a family who all share love, laughter and life. We allow and celebrate each other's unique contribution - our strength and weaknesses - so we can all grow and be excited by the journey.

I am very proud of what the team have been able to achieve, creating a positive Christian environment where we are able to shine the light of Christ into our community."

- Shirley Watson, Service Manager, Bribie Island Aged Care Service

Burnard Cross

"Things that we take for granted and which might be a minor issue for us, like changing a light bulb or fixing a squeaky door, can mean the world to them and make a huge difference in their lives.

Our clients are a treasure chest of life experiences and knowledge and they are often willing to share that with someone-I have that privilege."

- Burnard Cross, Field Worker, Home Care

Judene Creedy

"We get to see the joy when people move into their fully refurbished homes, we are witness to their happiness and relief at not having to worry about mowing the lawn or maintenance, they can simply sit back enjoy life.

Our aim is to deliver great customer service for our residents and their families. There is no greater pleasure for our team than to see the positive outcomes and the difference these can make to some one, customer service is something everyone should try, it is empowering."

- Juden Creedy, Resident Services Manager, Retirement Living

Kobe Hiskins

"I am lucky in the fact that I work with a great team who support me in all aspects of my work. Another part of my role is that I get to interact with our residents on site at our retirement villages. Meeting and spending time with our residents is always fun and they have so many wonderful stories to share."

- Kobe Hiskins, Business Support Officer, Retirement Living

Anne McGill

"For me it's about being part of a team that is serious about listening, understanding and supporting our older generation and their families through their senior years.

What I love is our preparedness to innovate and challenge the norm, the widespread genuine and deep desire to care for the team we work with and our strong recognition of the fundamental role of community to nurture and enhance peoples lives."

- Anne McGill, Acting General Manager, Community Care

 

Our care approach

Our positive wellbeing model of care is designed to enhance quality of life for older people and promote health and wellbeing. All resident and community clients, including those living with dementia, are viewed as individuals with the right to enjoy the best possible quality of life. You are encouraged and supported to make decisions and express choice. It is important that your personal preferences are understood so that we know what makes you feel comfortable, included, occupied and attached to the community in which you live. 

We need to consider what makes each person feel good about themselves and what support do they require to help them maintain and express their own individual identity and personality.

The Positive Wellbeing Model is built on four key elements which are:

  • Person-centred care
  • Evidence-based practice
  • Collaborative care partnerships 
  • Supportive living environments

These are essential to achieving quality of life and the desired outcome of positive wellbeing. Positive wellbeing is said to occur when positive feelings predominate. It may be displayed through the appearance of contentment, comfort, smiles and laughter, positive behaviours, social connections and engaging in activities at optimal functional capacity.

Frequently asked questions

What do I need to do?

Before entering a residential aged care service or accessing funded residential respite or home care services, you need to have an assessment undertaken by ACAT (The Aged Care Assessment Team). The assessor will talk with you about your situation, what options are available and whether you are eligible to receive funding.

Your local ACAT is often a doctor, nurse, social worker or other health care professional. They will come to your home or visit you in hospital if needed for your assessment.

You are welcome to have a family member, friend or carer to support you during your assessment and you wishes are always considered and listened too. The decision to enter aged care is yours; no one can force you to seek care.

More information is available from the Australian Government website www.myagedcare.gov.au

What’s ACAT?

Before entering a residential aged care service or accessing funded residential respite or home care services, you need to have an assessment undertaken by ACAT (The Aged Care Assessment Team). The assessor will talk with you about your situation, what options are available and whether you are eligible to receive funding.

Your local ACAT is often a doctor, nurse, social worker or other health care professional. They will come to your home or visit you in hospital if needed for your assessment.

You are welcome to have a family member, friend or carer to support you during your assessment and you wishes are always considered and listened too. The decision to enter aged care is yours; no one can force you to seek care.

More information is available from the Australian Government website www.myagedcare.gov.au

How do I get an assessment?

All assessments need to be undertaken by ACAT (The Aged Care Assessment Team). ACATs are available throughout Australia and are based in hospitals or the local community. They are often a doctor, nurse, social worker or other health care professional. They will come to your home or visit you in hospital if needed for your assessment.

To find your local ACAT visit the Federal Government My Aged Care website www.myagedcare.gov.au or call them on 1800 200 422.